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This course covers the following information:
Conflict Resolution in Industrial Facilities: Understanding Workplace Conflict
- The nature of workplace conflict
- The negative effects that disagreements in the workplace can have on you and your company
- The different types of workplace conflict
- How those types of conflict can be resolved.
Conflict Resolution in Industrial Facilities: Responses That Can Make Things Worse
- Why "quick and easy" solutions to workplace conflicts can actually make them harder to resolve
- The three ways that you should not respond to workplace conflict
- Why these responses do not provide a lasting resolution to disagreements
- How problems that are not resolved promptly frequently grow worse.
Conflict Resolution in Industrial Facilities: Resolving Conflicts Effectively
- The need to resolve workplace conflicts promptly and effectively
- How emotions can get in the way of resolving a conflict
- How collaboration, communication and compromise make conflict resolution possible
- What you can do to resolve different types of conflict situations.
Conflict Resolution in Industrial Facilities: How to Handle a Confrontation
- How disagreements that get out of control can lead to violence
- What to do to prevent a conflict from escalating
- How to respond if someone attacks you in the workplace
- Why you should not allow yourself to be drawn into a physical altercation.