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This course covers the following information:

Workplace Violence: What Is Violence?

  • The types of behavior that are considered to be violent.
  • The situations that can give rise to violence in different types of work environments.
  • How employees and people from outside a company can be involved in these situations.

Workplace Violence: Warning Signs

  • The warning signs that can indicate that a person will begin to behave violently.
  • How to recognize these signs in coworkers or people from outside your company.

Workplace Violence: Handling Aggressive Behavior

  • The different types of aggressive behavior.
  • Why you should report any aggressive or violent behavior that occurs in your workplace.
  • Why you should immediately report the presence of any weapons or unauthorized individuals in your workplace.

Workplace Violence: Dealing with Violent Behavior

  • How you should respond if you are confronted by an aggressive person.
  • What to do when a person becomes violent.
  • How to handle a confrontation with an armed assailant.

Workplace Violence: Creating a Workplace Violence Prevention Program

  • The five core elements of a written "Workplace Violence Prevention Program".
  • The role that you can play in helping to develop a written "Workplace Violence Prevention Program".