Restoration companies have lots of moving parts. At any time, a problem can reveal itself in many different forms: an unsatisfied customer, an equipment failure, a loss of efficiency, or loss of money. These are just a few of the everyday problems you may encounter. Restoration professionals by our very nature are problem solvers; however, we can soar to a new level if we become root cause problem solvers. Problems are opportunities to improve when approached in a deliberate manner, employing root cause analysis. For restoration companies, problems generally have two levels to fix:
1. Fix the immediate issue. i.e. make the customer happy or get the equipment working.
2. Solve the root cause(s) of the problem.