1. What was the biggest topic of conversation and debate in your section of the industry/your area of expertise?
There was little conversation 10 years ago about contents in the restoration world. Restoration contractors for the most part viewed the contents part of the claim as an inconvenience and not important really. Adjusters did not like dealing with this side of the loss because they knew nothing about it and it was where most of their headaches came from.
2. How large or small a role did government regulation take in that area?
None really, unless you were dealing with mold.