Many in our industry feel the strain of increased operational and/or overhead costs that our current operating environment demands: insurance coverages, software, administrative needs, infrastructure, fuel, to name a few. It is a time where it is critical to use company resources as efficiently and effectively as possible to sustain a financially healthy organization without sacrificing quality and service.
Every so often I have the opportunity to engage with experts like my friend Mark Warner, Senior Training Specialist for ISSA’s Cleaning Management Institute. During a conversation last week, he started telling me about their time studies: How long does it take to effectively and efficiently clean a bathroom? A passionate conversation with Mark typically involves words like cross contamination, disinfecting, training, processes, efficiency, quality, and so on … all my favorite things! I could barely keep up with my thoughts as I soaked in his knowledge and began to consider all the ways it can benefit a restoration company.