Customer surveys are a valuable tool for your restoration company. It’s always a good time to review your existing survey process or start a new one. As a service provider, the ultimate evaluation of how well we are doing is through the eyes of the customers we serve. Well-designed surveys can give you valuable insight to what you do well and areas that may need improvement. Here are some sample questions, and that you can glean from your customers' answers. How would you rate our company’s communication and responsiveness? This is an opportunity to address any dissatisfaction. TIP: Develop a policy that promptly addresses any negative feedback and gain the opportunity to rectify it.