Building relationships with adjusters is something that draws attention in our industry, as it is a cornerstone of developing any restoration business. In 1994, I married a claims adjuster. Working at home on estimates into the wee hours of the morning, the phone ringing at 11 p.m. with an insured unhappy about a claim and the intense pressure of handling high volumes in accordance with best practices, the life of an adjuster can be stressful. So how do you work better with them? The first step is to understand the responsibilities of the adjuster. A claims adjuster is required to settle claims in accordance with the policy. At times, they must deny claims where there is no coverage in the policy. They have job requirements and expectations to meet, from time frames to contact an insured to diaries and documentation of a claim. Their estimates and files are reviewed and audited for compliance to company standards. They have a job filled with challenges.