Does that quote sound familiar? I think nearly everyone in the restoration industry can attest it  was hard work that got them to where they are today. Or, they’re working hard now with their eyes fixed  firmly on the prize – whether that be ownership, management, or… retirement. Since joining R&R last April, I’ve had the privilege of meeting many intelligent and successful  people in the restoration and remediation industry. With that, there has been no shortage of strong, driven women in the mix. Lisa Lavender, COO of Berks Fire Water and the Restoration Technical Institute, writes about leadership and business management regularly for R&R's website. She knows how to think outside the box. For example, in November she discussed ways to build a culture of safety through incentives and even a little fun to maintain a top-notch safety record.