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This course covers the following information:

Workplace Violence in Healthcare Environments: Violence in Healthcare Facilities

  • The magnitude and effects of the workplace violence problem in healthcare facilities.
  • The conditions that can give rise to aggressive behavior in healthcare environments.
  • How workplace violence can affect healthcare employees.

Workplace Violence in Healthcare Environments: OSHA Guidelines for Preventing Violence

  • The core elements of a workplace violence prevention program.
  • Why management commitment and employee participation are needed to create an effective workplace violence prevention program.
  • How your knowledge and experience can help to prevent aggressive behavior in your facility.

Workplace Violence in Healthcare Environments: JCAHO Requirements

  • Why the Joint Commission on Accreditation of Health Organizations (JCAHO) decided to address violence in healthcare facilities.
  • The JCAHO's definition of what constitutes workplace violence.
  • The guidelines that the JCAHO put in place to help healthcare workers prevent incidents of violence in their workplaces.

Workplace Violence in Healthcare Environments: Identifying and Controlling the Potential for Violence

  • How potentials for aggressive behavior can be identified and controlled in healthcare facilities.
  • The locations, situations and types of people that are often involved with the violence that occurs in healthcare facilities.
  • The policies and practices that can help to prevent violence in your facility.

Workplace Violence in Healthcare Environments: Employee Education and Training

  • The purpose of employee education and training in a workplace violence prevention program.
  • The information and skills that are usually addressed in this training.
  • How to recognize when people might become violent.
  • How to "de-escalate" tense situations.

Workplace Violence in Healthcare Environments: Responding to Violence

  • What to do if violence occurs in your facility.
  • The importance of reporting any violence that occurs in your facility.
  • What information should be included in a report about workplace violence.
  • How this information can be used to prevent similar incidents from occurring in the future.