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Learning Objectives

  • High level objectives of taking a first notice of loss
  • Methods
  • Categories of Information
  • Details of information with practical application
  • Sample First Notice of Loss Template
  • Article: Art of Interviewing the customer
  • RTI Tips

"Empathy has no script. There is no right way or wrong way to do it. It’s simply listening, holding space, withholding judgment, emotionally connecting, and communicating that incredibly healing message of ‘You’re not alone." - BRENÉ BROWN