For a homeowner, it may be one of the few possessions left after losing everything or a memory from childhood, or the comfort item needed by a child to sleep at night. For a business, it could be an important piece of equipment, contracts, computers, or their first dollar bill hung in the foyer. For an insurance company, it is property that they insured against a variety of risks. For a restoration company, contents are something that we must understand and is area of our industry that holds much opportunity. Most jobs we perform have content(s) affected. Because they important to our customer, they must be important to the restorer. Because they are insured by the carrier that you are potentially working with on the dwelling, you need to have an understanding of the contents and be prepared to represent yourself and company as a credible restoration professional.