The art of interviewing the customer is a critical skill for the professional restorer. The first interview will provide you important information necessary in the delivery of your services as well as an opportunity to establish trust between you and the customer. Barbara Walters is known to us as having mastered the interview process and although the purposes are different, the techniques can be similar. TV Interview Tips by Glenn Halbrooks presents four things to consider:
• Decide what you want from an interview
• Listen closely during the interview
• Ask follow-up questions in the interview, and
• End the interview by allowing the person to speak freely.