Tis the season to be thankful. We all feel compelled to show our appreciation to our teams this time of the year. The people in our restoration and remediation firms are what make our companies great. Owners and managers want to express their gratitude for all the hard work of the year. It feels good to give and show appreciation and feels good to receive it. All the joy, happiness, and gestures of appreciation make for lots of smiles and cheer. Let's walk through a scenario of the potential danger of an unhappy, uninspired, and/or underappreciated employee.
The Call & The Fall
Mrs. Homeowner called your company after the family’s finished basement got soaked from a frozen pipe that burst. She hangs up the phone with you and takes a deep calming breathe; she is panicked because 20 family members from out of town are coming tomorrow for dinner.