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This course covers the following information:

Bullying and Other Disruptive Behavior... for Managers and Supervisors: Bullying and Its Effects

  • How often bullying occurs in today's workplaces.
  • How to recognize the behavior of a workplace bully.
  • How workplace bullying can hurt employees and damage a business.

Bullying and Other Disruptive Behavior... for Managers and Supervisors: Other Disruptive Behavior

  • How to recognize disruptive behavior.
  • That disruptive behavior tends to escalate into physical violence when nothing is done to shut it down.
  • The effects that disruptive behavior can have on a workplace.

Bullying and Other Disruptive Behavior... for Managers and Supervisors: "Coaching" Your Department About Bullying and Disruption

  • What people in your department should know about bullying and disruptive behavior.
  • The procedures employees can follow to address and report bullying and disruptive behavior.
  • That employee reports of bullying and disruptive behavior should include documentation and other "hard" evidence.
  • Why employees should report instances of disruptive behavior immediately.

Bullying and Other Disruptive Behavior... for Managers and Supervisors: Handling a Report of Bullying or Other Disruption

  • Your responsibilities in representing the company when responding to reports of bullying and other disruptive behavior.
  • The procedures you should follow when receiving a report about bullying or other disruptive behavior.

Bullying and Other Disruptive Behavior... for Managers and Supervisors: "Informal Responses" and "Awareness Intervention"

  • When and why an "informal" approach can be used when meeting with an employee accused of bullying or other disruptive behavior.
  • The procedures to follow when using the "informal" approach to resolving a disruptive behavior problem.
  • When an "Awareness Intervention" should be used with an employee who is accused of bullying or other disruptive behavior.
  • Procedures to follow when making an "Awareness Intervention".

Bullying and Other Disruptive Behavior... for Managers and Supervisors: Conducting an Investigation

  • When a formal investigation into workplace bullying or other disruptive behavior may be required.
  • The purpose of a formal investigation.
  • The key stages of the investigation process.
  • The procedures you should use to conduct a formal investigation.

Bullying and Other Disruptive Behavior... for Managers and Supervisors: Additional Levels of Intervention

  • The purpose of carrying out an intervention with a disruptive employee.
  • The procedures that should be followed in an "Authority Intervention".
  • What should be included in an "Improvement and Evaluation Plan".
  • When a "Disciplinary Intervention" should be made.
  • What can be involved in a "Disciplinary Intervention".