Customer Communications Course objectives: Is there anything more important than good customer communications? The ability to communicate the progress of the job, demonstrate to the client that you understand their situation and offer solid solutions is not only the key to successful project management but essential to building long lasting customer relationships. Surprisingly these skills are not abundant and thus the objective of this course is to guide the student through the best practices of customer communications. What works and what doesn’t, pitfalls of poor communication and the benefits of great communication and leadership.