In restoration, we need to answer the call and be ready to respond and perform any day, any time, 24/7. It’s a critical element of our operations, and at the core of our commitment to those we serve. Restoration is not unique in that there are many industries and different types of positions that have on-call rotations and/or responsibilities that must be carefully managed in the context of delivering the company's goods or services. However, in the restoration industry, we have our own unique considerations and demands including the fact that regardless of position, even when not on call, you are on call to speak to customers or pitch in with after hours logistics. Although there are many aspects to consider from answering the calls to equipment, one of the most important is our team members, who often work around the clock to help serve others at all hours of the day and night. There are many different on-call schedule designs that accommodate the different shapes, structures, and sizes of restoration companies. There is not a one-size-fits-all plan. The following are some things to consider when designing or reviewing your on-call program: