Knowledge Base

To optimize your learning outcomes, it is imperative that you read all of the instructions.
This is an interactive Learning Path that will take you through a journey to understand and apply the fundamental elements of documenting a water loss.

This course is step 1 in of the documentation learning path. Over the next several weeks, as you work through the 10 courses in this path, you will learn:

• What should be documented and why documentation is important
  
• What are pre-existing conditions and why they should be documented
  
• Overview of measuring and sketching a room
  
• The basics of what to include when scoping a job
  
• Overview of meters and instruments to include in your mitigation kit and how to use them
  
• Overview of how to moisture map with practical application
  

Along with these learning objectives, you will also have the opportunity to download and print the following tools:

• Leverage Learning Worksheet
  
• Documentation Checklist
  
• First Notice of Loss Template
  
• Field Scoping Sheet
  
• Sample Moisture Map
  
• Moisture Map Key and Reference Sheet
  
• First Day of a Water Loss: Simple Steps
  
• Monitoring a Water Loss Days 2-N: Simple Steps
  
• Article: The Art of Interviewing the Customer
  
• Article: Documentation Just Do It
  

Instructions for this course:

1. Download and print the Leverage Learning Worksheet
   
2. Complete Steps 1 and 2 of the Leverage Learning Worksheet
   
3. Commit to the documentation learning path with: "An Ode to Documentation" by Lisa Lavender